At Zafiro Indio, every product goes through multiple levels of quality checks before dispatch. We aim to deliver exactly what is shown and described on our website. Please read our Exchange/Return Policy carefully before placing your order.

General Guidelines

1. No Returns for Preference Issues:

   • Returns will not be accepted if the customer does not like the material, design, or color of the product.

   • We strongly recommend reading the product description carefully before ordering.

2. Product Condition:

   • Returns/exchanges will not be accepted if the product is washed, used, or tampered with.

Exchange Policy

• Exchange is accepted only if the customer wishes to replace the product with another product of equal or higher value.

• Shipping Charges:

  •  Zafiro Indio arranges a reverse pickup, Free of cost.

Return Policy

• Returns are accepted only in case of manufacturing defects or wrong product delivery.

• The customer must inform us within 2 days of delivery and dispatch the item back within 4 days.

• Once the product is received and verified, we will process:

  • A replacement (in case of manufacturing defect/wrong item), or

  • A refund (if replacement is not possible).

Refund Policy

• Refunds (if applicable) will be processed within 5–6 banking days after the returned product is received and inspected.

• Refunds are not applicable for issues related to preference, minor variations, or used/worn products.
• Note – Refunds will be issued in form of store credits only. ( Validity – 1 year from date of purchase)

Late or Missing Refunds:

• If the issue persists, contact us at zafiroindio.com@gmail.com

Wrong Product Delivered

• If a product is wrongly delivered, Zafiro Indio will arrange a reverse pickup and send the correct product at no extra cost.

Validity

• Our policy lasts 7 days from the date of delivery. After this period, unfortunately, we cannot offer a refund or exchange.